Privacy Policy

HYPE Merseyside (“HYPE”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it and how we use it when you visit our website or contact us.

Who we are

HYPE Merseyside

Grand Entrance South Lodge
Birkenhead Park
Park Road North
Birkenhead
CH41 4HD

Telephone: 0151 653 7024

Email: enquiries@hype-merseyside.co.uk

Information we collect

Depending on how you use our website, we may collect:

Information you provide

• Name
• Email address
• Telephone number
• Any information included in enquiry forms
• Information submitted through registration or booking forms
• Information provided when requesting information about our programmes

Information collected automatically

When you browse our website we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring website
• Cookie information

How we use your information

We use your information to:

• Respond to enquiries
• Provide information about our activities and services
• Process registrations and bookings
• Improve our website
• Monitor website performance
• Maintain website security
• Meet our legal obligations

We only process personal information where we have a lawful basis to do so under UK GDPR.

Lawful bases for processing

Depending on the circumstances we process information because:

• You have given consent
• It is necessary to fulfil a contract or provide a service
• It is in our legitimate interests
• We are required to comply with legal obligations

Sharing your information

We do not sell your personal information.

We may share information with trusted third-party providers where necessary, including:

• Website hosting providers
• IT support providers
• Booking or registration platforms
• Email providers
• Payment processors (where applicable)
• Professional advisers
• Law enforcement or regulatory authorities where legally required

All third parties are required to keep your information secure.

Data security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, loss or misuse.

How long we keep information

We only keep personal information for as long as necessary for the purposes for which it was collected, including meeting legal, safeguarding and accounting obligations.

When information is no longer required it is securely deleted.

Your rights

Under UK GDPR you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to processing
• Request transfer of your information where applicable
• Withdraw consent where processing relies on consent

Requests can be made using the contact details above.

Cookies

Our website uses cookies to improve functionality, remember preferences and help us understand how visitors use the website.

Further information can be found in our Cookie Policy.

Third-party websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of other organisations.

Children’s privacy

Some of our services are intended for children and young people.

Where personal information relating to children is collected, this will normally be provided by a parent, guardian or authorised organisation where appropriate. We take additional care when handling information relating to children and young people.

Changes to this policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page.

Contact us

If you have any questions regarding this Privacy Policy or how we use your information, please contact:

Email: enquiries@hype-merseyside.co.uk

Telephone: 0151 653 7024

If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO):

https://ico.org.uk